KENSINGTON HIGH STREET -- I've just had another one of these conversations.  Two, in fact.  It's only 3 in the afternoon and I am already sick of the sound of my own voice!

Usually it takes longer.

Today's epiphany is that employee engagement is very different for different kinds of businesses.  It means different things for various functions... And even different people.  And it is obviously very different regionally.

So, it's easy then.

I like to think of employee engagement as being about the employees having the willingness, ability and understanding to add any discretionary efforts toward making the organisation more successful.

Got it?  That'll be £25....

What do you mean you have no idea what I just said?!

Like most people, I work an average 5.5 hours in my work day.  The other 2.5, I am sharpening pencils, making coffee, talking to Ruth, etc.

If I do more of the right stuff and work for even an extra half hour, I can have an amazing impact on productivity.

But someone's got to make it understandable, interesting and worth my while.

How's that?

Yea, someone should really write a book on this stuff.

/df