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Measurement PRoponent / PRomulgator

 
Musings about all things communications measurement: myths, milestones, metrics, missteps, best practices.

Our day of aTONEment beckons

I've been sitting on this one a while.  I've heard a wide variety of definitions of tone in my day.  Some from the Canuck media analysis master and soon-to-be Ph.D. @ Cormex, some from the organization of which I am a booster and disciple:  The Institute for Public Relations and their commission on measurement.  And, a whole bunch from PR practitioners via blogs, events, cocktail chats and around the water cooler. 

We've known this for moons, but it's worth revisiting.  The industry has got a serious clarity and consistency problem and so our day of aTONEment beckons.  I don't normally do this, but the problem rarely sits with those who are trained media analysts, the problem sits with PR practitioners who are moonlighting at it.  In fairness to them, most have not been trained on how to analyze media content, generally, and analyze for tone specifically.  

My definition of tone?  Well, it's really Andrew Laing's at Cormex.  I've been schooled by the master.  I use it because it's painfully simple and it's clear by design and it works.  It's:  "the (reporter's) explicit or strongly implicit characterization of (the story's) subject.  Content in brackets added.  Or, if you prefer, the IPR definition:  "Content analysis factor that measures how a target audience (is likely to) feel about the client or product or topic; typically defined as positive, neutral-to-balanced, or negative.  

Tone is tone is tone.  It's supposed to be (as much as possible) objective.  Tone, one media analyst to the next should come out the same.  Content analysis, methodologically, has checks and balances built in to test and correct for this.  Called intercoder reliability.  

What I've seen and heard in the last few months is discouraging.  I've heard things like:

1.  We got almost everything we wanted in the article--so that's positive.  

2.  We got a call to action mentioned in the article--so that's positive.  

3.  We got a front-page, colour photo of our product--so that's a positive.

4.  We were the only company in our industry mentioned--so that's positive

5.  We got into the publication we wanted--so that's positive.

6.  The piece included a key message--so that's positive.    

No.  Those may speak to the presence of other important variables or indicators of the relative quality of the coverage, but the fact that they are present does not have any bearing, in my view, on tone.  Tone is tone is tone.   What's potentially beneficial to the client cause isn't necessarily tone.


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Published 03 March 2008 10:45 by Alan Chumley

Comments

  • Andrew Laing said:

    Well, I can't let this one go unanswered, given the kind words.  I've tried to counsel clients not to use tone as a proxy for quality of coverage for some time.  Our definition, unlike others, is designed to focus on specific, identifiable content within the article.  I think it is preferable to definitions that demand that a coder or text analysis program determine how someone might "feel" after reading it, but it is hardly perfect.  

    Tone is likely a question that will, like AVEs, hopefully be led by the measurement/research community to develop a more nuanced thinking about it.   But you're quite right to bring it up -- it is the next shoe to drop in terms of concepts that are used in PR practices that really have not been well thought out.

    March 4, 2008 15:23
  • moonlighting definition said:

    May 11, 2008 03:09
  • Pages tagged "atonement" said:

    March 3, 2009 17:53
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About Alan Chumley

In the newly-created role of Director, Measurement, Alan works with clients from the business development phase all the way through their relationship with Hill & Knowlton, identifying the ideal metrics for defining, and then measuring success. Alan marries his background as a communications practitioner with a deep understanding and experience in measuring communications to deliver measurable impact. An active blogger and frequent speaker, Alan is also a resource on trends, theories and the latest insights in measurement. Prior to joining Hill & Knowlton, Alan was the Vice-President, Business Development, at Cormex Research, a Canadian media content analysis and measurement firm. Before this, Alan held increasingly senior positions on both the client and supplier side including: CNW Group (formerly Canada Newswire) as Director, Media Intelligence Services; Bell Canada as Associate Director of Corporate Communication, and ING Canada as Marketing Communications Specialist. Alan is a graduate of the University of Waterloo and holds a post-graduate certificate in public relations from Ryerson University and an M.A. in communication and culture from York University with research focusing on media effects and uses, audience analysis, reception studies and best practices in PR management and measurement. Alan teaches a course in research and program evaluation in Ryerson University’s post-graduate PR certificate program and is a member of the Canadian Public Relations Society’s Measurement Committee.